How Pest Control Companies Can Maximize PestPac with GPS Tracking Integration

PestPac by WorkWave is the most widely used ERP platform in the pest control industry—helping businesses manage everything from scheduling and routing to invoicing and customer communications. But to truly maximize field efficiency, pest control companies are now pairing PestPac with GPS tracking technology.

With Can-Am Telematics, pest control companies can connect GPS data directly into PestPac to gain real-time fleet visibility, reduce fuel costs, and improve accountability across the board. This integration allows office staff and field technicians to stay aligned, respond faster, and deliver better service.

NOTE: PestPac GPS Integrations must be enabled in your PestPac database, and licenses must be acquired to utilize the feature. GPS/Telematics integration access is automatically included with a PestPac Mobile license, and the purchase of additional GPS Integration licenses may not be required. Please contact WorkWave Support for further details about this feature and acquiring licenses.
 
Prior to enabling PestPac GPS Integration to connect to your desired GPS vendor in PestPac, you MUST ensure your GPS Vendor application is properly set up for the integration. The following items need to be acquired and confirmed from your GPS Vendor:

• Master API key: This is the administrator API Key on your GPS vendor account. It is usually associated with the administrator user. 
• Webhooks are enabled: A webhook is a technical term used to describe the ability of an application to send data. Your GPS vendor account must be enabled to integrate with PestPac. 

For Azuga: 
The Developer Package must be enabled on your Azuga account to acquire and enable the required items. An Azuga account is properly set up when the Webhooks can be viewed from the Developer or Admin section of Azuga. When the Developer Package is not enabled on your Azuga account, contact resellersupport@azuga.com with your customer ID to have it enabled. Click here to view a guide on how to find the API Key.

For Verizon Connect: 
A partner integration must be established to share data with WorkWave before connecting to Telematics. Click here to view a guide on how to integrate your Verizon Connect account to WorkWave.

For Linxup: 
An API Token must be created in Linxup before connecting to Telematics. An API Token may be created from the API/Developer page in Settings on Linxup. Typically, only one API Token is created per account and not per user. Once the API Token is created, Webhooks should be enabled automatically.

For Geotab: 
A unique service account must be created for each MyGeotab database. Once created, the database name is used to establish the GPS Vendor connection. The database name may be retrieved from the login screen, URL, or upper right-hand corner of the MyGeotab interface.

For Mobile GPS Tracking: 
The PestPac Mobile App feature must be enabled in PestPac, and the Mobile App permission, Background GPS Tracking, enabled in a technician’s Access Template to gather GPS tracking data through the PestPac Mobile App.

Why Integrate GPS Tracking with PestPac?

When your telematics solution is synced with PestPac, your team can:

• See the real-time location of every technician

• Assign jobs based on proximity and availability

• Monitor vehicle activity for compliance and safety

• Provide accurate ETAs to customers

• Track arrival, departure, and time on site

• Reduce mileage, fuel costs, and idle time

Integrating a trusted GPS provider like Geotab, supported by Can-Am Telematics, gives your business a strategic edge—allowing your operations team to make data-driven decisions while keeping the customer experience smooth and reliable.

How to Enable GPS/Telematics Integration in PestPac

Here’s how pest control businesses can get started with GPS tracking inside PestPac.

1. Enabling GPS/Telematics Integration

   PestPac GPS integration must be enabled in your PestPac database before connecting to a GPS vendor. 

   
   

   1. Navigate to Menu > Settings > Company Setup > GPS.

   2. Enable 'Use GPS/Telematics integration'.

   

   3. When finished, click Save.

   
   
   
   

2. Connecting a GPS Vendor

   A connection to your desired GPS vendor must be established before PestPac can retrieve any data from GPS devices linked to the GPS vendor. 

   1. Navigate to Menu > Settings > GPS Integrations.

   2. The Integrations page contains a Vehicle list button, PestPac GPS Integrations license information, and a list of available GPS vendors WorkWave Telematics partners with.

   

   • Vehicle list button: Click to view the Maintain Vehicles page. This page lists all vehicles set up in PestPac. Note: Review the Vehicle List section in this article to learn more about the Maintain Vehicles page.

   • Licenses: Displays the number of licenses available, used, and total licenses. 

     • Available: Number of licenses not in use.

     • Used: Number of licenses in use. Note: A license is considered used when a GPS Device associated with a GPS Vendor is assigned to a vehicle in PestPac. 

     • Total: Total number of licenses available and used. 

3. Click Add new to connect to the GPS Vendor of your choice. A connection window appears. Enter the required details.

• Connection Name: Enter a unique name to identify the connection. 

• Database Name: Enter your GPS vendor’s database name. Note: The database name must be acquired from your GPS Vendor. If you need assistance, please contact your GPS vendor directly for support.

• API Key: Enter your GPS vendor’s API Key. Note: The API Key must be acquired from your GPS Vendor. If you need assistance, please contact your GPS vendor directly for support.

• Username and Password: Enter the login credentials you use to log into your GPS vendor’s application. Note: If you need assistance, please contact your GPS vendor directly for support.

NOTE: Depending on the GPS vendor, an API Key, Database name, and/or Username and Password may be required to establish a connection.

4. When finished, click Connect.

3. Adding Vehicles

   1. Click Add New.

   2. Enter the details about the vehicle. Note: Any field with an asterisk is required.

   

   • Name: Enter a name to identify the vehicle.

   • VIN: Enter the vehicle identification number (VIN).

   • Year: Enter the year of the vehicle. 

   • Plate: Enter the license plate of the vehicle.

   • State: Select the state the vehicle is registered in.

   • Make: Enter the make of the vehicle.

   • Model: Enter the model of the vehicle.

   • Tech is using Mobile GPS Tracking: Enable the checkbox to track the vehicle via the tech’s mobile device. Note: When Mobile GPS Tracking is enabled, the Background GPS Tracking permission must be enabled in the tech’s Access Template to gather GPS tracking data. To learn more about Mobile App user permissions, review the Access Rights / Access Templates article. Also, a GPS device associated with a GPS Vendor cannot be assigned to the vehicle.

   • Tech Name: Select an employee (e.g. technician) the vehicle is assigned to. Note: The options available in this list refer to the Employee Lookup table. An employee MUST be identified as a “Technician/Salesperson” employee type and have the “Tech” checkbox enabled in the Branch Access Rights section of their Employee Lookup Table to appear in the list.

   • Date assigned: Enter the date the technician was assigned to the vehicle.

   • Connection Name: Select the GPS Vendor connection the GPS device is associated with.

   • GPS Label: Select a GPS device label to assign to the vehicle. Note: This is the GPS device that’s installed in the vehicle. The options available in this list refer to the GPS devices associated with the GPS vendor connection.

   • Color: Select a color to identify the vehicle on the map.

   • Branch: Select the branch the vehicle is associated with. Note: The options available in this list refer to the Branch Lookup table.

   • Division: Select the division the vehicle is associated with. Note: The options available in this list refer to the Division Lookup table. 

3. When finished, click Save. The vehicle is added to the vehicle list.

To add vehicles en mass, review the PestPac GPS Integrations: Importing Vehicles using the Vehicle Upload Template article.

4. Sorting, Filtering, and Exporting the Vehicle List

   The displayed list of vehicles can be sorted and filtered to customize the list.

   • By default, the vehicle list is sorted by Active status, then GPS ID, and lastly Vehicle Name. To change how the list is sorted, hover over a column and then click the up/down arrow next to the column name. Note: Multiple columns may be sorted. When multiple columns are sorted, a number will indicate the order of the sort preference. 

   

   Hover over a column to display the ellipsis. Click the ellipsis to take action on a column:

   • Sort by ASC: Sorts the selected column in ascending order.

   • Sort by DESC: Sorts the selected column in descending order.

   • Filter: Displays the filter options for the selected column.

   • Hide: Hides the selected column.

   • Show columns: Displays the Columns list to Show/Hide columns.

   • Pin to left: Pins the column to the left of the page.

   • Pin to right: Pins the column to the right of the page.

   
   

   By default, not all columns display on the Maintain Vehicles page. To change the displayed columns:

   • Click Columns and select the hide/show toggle next to a column to hide or show a column.

   • Click Hide All to hide all columns.

   • Click Show All to show columns.

   • Use Find Columns to search for a column.

   

   
   

   By default, both active and non-active vehicles are displayed. To change or remove filters applied to the list, click Filters.

   • Click +Add filter to add a filter.

   • Select the column, operator, and enter the filter value. The filter is automatically applied.

   • Click the ‘x’ to delete and remove the applied filter.

   

   
   

   By default, the list density is set to standard. To change the density of the list, click Density. 

   • Click Compact to decrease the spacing between the listed form templates.

   • Click Comfortable to increase the spacing between the listed forms templates.

   

   
   

   To export the displayed list, click Export and then select an export option.

   • Download as CSV: Downloads the entire vehicle list as a CSV file.

   • Print: Opens a print dialog window to print the list. Note: Only the vehicles listed on the page currently displayed appear in the print report.

   

NOTE: The export only includes vehicle information for the displayed columns.

5. Tracking Vehicles on the Map

   Vehicles assigned to a GPS device may be tracked on the map to easily view individual vehicle locations with open orders or customer locations on a map, and report on historical GPS information.

   
   

   1. To track vehicles on the map navigate to Menu > Field Ops > Vehicle Map.

   

   • The map displays the location of vehicles with Service Orders and Invoices.

     • Select a vehicle on the map to view more information about it including the assigned technician, status, date/time stamp of the last sync, and time zone. Note: Some GPS details such as driving behavior, events, and odometer readings may not be available. 

   • The dots identify locations with a Service Order or Invoice in the date range. Note: The color of the dots depends on whether or not a technician is assigned to the Service Order or Invoice, and is based on the GPS/VRM color configured for the technician in their Employee Lookup table.

     • Select a Service Order or Invoice to view more information about it including the Service Order number, assigned technician, service, work date, duration, and Location number and details. The Service Order and Location number are links and when selected open the Service Order or Location in a new browser tab.

   • The map updates automatically every 60 seconds. Click Refresh to update the map manually.

   • Click Hide Filters to hide the filter options.

   • Click Hide Stops/Filters to hide the list of Vehicles and Orders/Invoices at the bottom of the page.

   • Use the plus/minus buttons to zoom in and out on the map.

   • Click the Choose View button to change the view of the map.

   • Enter a location address in the address field, and then click the Zoom To button to center the map to the specific address.

   • By default, Vehicles is selected. Vehicles display the list of vehicles set up in PestPac.

     • Click View under the History column of a vehicle to view the GPS breadcrumbs (e.g. the historical GPS location tracking) of the vehicle.

   • Click Orders/Invoices to view a list of Service Orders and Invoices within the date range including the customer location address.

   • To filter the map and displayed list of Vehicles and/or Orders and Invoices, enter or select one or more of the following filters:

     • Starting Work Date: Enter a starting working date

     • Ending Work Date: Enter an ending work date.

     • Branch: Right-click the field to select one or more Branches.

     • Technicians: Right-click the field to select one or more Technicians.

     • Status: Choose to view Service Order and Invoices with an assigned technician, Service Orders and Invoices without an assigned technician, or both.

     • Enable the Show Technician Label option to display vehicles with the assigned Technician’s name. Note: The name displayed is the technician’s username.

   • When finished, click Refresh to update the map.

To view the closest vehicle/technician in proximity to a location:

• Navigate to the Location, and click Closest Techs

  

• The vehicle map opens in a new browser tab to view the customer’s location in proximity to the closet technician.

Why Work with Us?

We are a preferred provider for pest control fleets seeking integrated telematics solutions. As a Geotab reseller and support partner, we make the integration process easy and ensure your vehicles, data, and systems are fully connected.

We don’t just offer the hardware—we provide expert implementation, training, and ongoing support tailored to your industry.

Start Your Integration Today

If you’re already using PestPac, adding GPS tracking is a smart next step—and Can-Am is here to help you make it seamless.

Contact us today to connect your GPS platform, get support with API credentials, or learn how to map your vehicles for maximum fleet visibility.