How to Troubleshoot the Surfsight AI-12 Dashcam: A Can-Am Telematics Guide

At Can-Am Telematics, we know how vital it is for fleets to have dependable dashcams. These devices provide real-time visibility and enhance safety on the road. If your Surfsight AI-12 dashcam isn’t functioning as it should, don’t worry. This guide will help you through common troubleshooting issues and their solutions, ensuring your fleet runs smoothly.

Common Issues and Solutions

1. Dashcam Won’t Power On

Possible Causes:

• Loose or faulty power connection

• Blown fuse in the vehicle’s power circuit

• Defective dashcam

  
  

Solutions:

Start by checking that the power cable is snugly connected to both the dashcam and the power source. If your dashcam is hardwired, inspect the wiring for any visible damage.

Next, look into the vehicle’s fuse box to see if any fuses are blown. According to recent data, blown fuses in vehicles account for nearly 30% of power-related issues in dashcams.

Try using a different power source, such as a cigarette lighter adapter or OBD-II connection. If the dashcam remains unresponsive, it’s best to reach out to Can-Am Telematics support for further assistance.

2. No Video Recording or Footage Missing

Possible Causes:

• SD card not inserted or is faulty

• Insufficient storage space

• Camera software glitch

  
  

Solutions:

Ensure that an SD card is properly inserted and correctly formatted. Many users have found that card reinsertion can fix minor recognition issues.

Examine the storage on your dashcam. If it’s full, you may need to delete old videos. A survey showed that 40% of dashcam users encounter storage issues that hinder recording capabilities.

If issues persist, restart the dashcam. Also, update the firmware through the Surfsight platform; software updates can often fix these glitches, enhancing performance significantly.

3. Poor Video Quality or Blurry Footage

Possible Causes:

• Dirty or obstructed camera lens

• Camera angle is incorrect

• Low video resolution settings

  
  

Solutions:

Cleaning the lens is usually the first step. Use a microfiber cloth to remove dirt or smudges that can interfere with video clarity.

Next, adjust the camera angle to ensure it captures a clear view of the road. Sometimes, even a slight tilt can make a big difference.

Finally, check your video quality settings on the Surfsight platform. Setting the resolution too low can result in poor footage. For optimal results, utilize at least 1080p settings.

4. Dashcam Not Connecting to Surfsight Platform

Possible Causes:

• Weak or no cellular connection

• Incorrect device registration

• Software or network issues

  
  

Solutions:

Start by confirming that your dashcam has a strong cellular signal. Move your vehicle to a different location if necessary to improve connectivity.

If signal strength is sufficient, restart the dashcam and try re-pairing it using the QR code found in the user manual.

Ensure that device registration is correct. Even a small error can block connectivity. Statistics reveal that registration errors are a common issue, causing up to 25% of connection failures.

Wrapping Up

Adding a dashcam like the Surfsight AI-12 to your fleet is a smart move for improving safety and transparency. By following these troubleshooting steps, you can quickly address common problems and keep your devices running effectively.

Troubleshooting works best with a methodical approach. Tackle each potential issue step by step. And if you run into stubborn problems, don’t hesitate to contact Can-Am Telematics support for expert help.

Equipping your fleet with trusted technology is essential. Keeping your Surfsight AI-12 dashcam in top condition means you can concentrate on what truly matters—safely and efficiently completing your tasks.

Drive safely, and let the Surfsight AI-12 dashcam be your guide toward a smooth journey!